Frequently asked questions
Ordering & Payment
Q: How do I place an order?
A: Simply choose your saree, select any variant, and check out directly on the website — or message us on WhatsApp to order.
Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) on eligible orders.
Q: Can I get a saree customized?
A: Select customizations (like blouse piece or color) may be available on select pieces — message us on WhatsApp to check.
Shipping & Delivery
Q: How long will delivery take?
A: Orders are dispatched within 2–3 business days and delivered within 5–7 business days across India.
Q: Do you offer Cash on Delivery?
A: Yes, COD is available with an OTP verification step to reduce failed deliveries.
Returns & Exchange
Q: What is your return policy?
A: We offer a 7-day easy return from the date of delivery, provided the saree is unused, unwashed, and with tags intact.
Q: How do I exchange a saree?
A: Message us on WhatsApp or email with your order number, and our team will arrange a pickup and exchange
Fabric & Care
Q: How do I wash my Chanderi saree?
A: Dry cleaning is recommended for silk and zari-heavy pieces. Chanderi cotton sarees can be gently hand-washed in cold water.
Q: Will the zari tarnish over time?
A: Genuine zari may dull very slightly with years of wear but will not flake or peel. Avoid direct contact with perfume or water.
Q: How do I know this is a genuine Chanderi saree?
A: Every Chandriya Sharee piece is handwoven and GI-tag eligible. See our ‘Making Of’ page for the full authenticity checklist.